Help Center
1. How to Play
2. VIP Membership
Q: What is the cost of VIP membership?
A: $12.99/6 Months.
Q: What is the benefit of VIP membership?
A: VIP members enjoy free shipping for all prizes and have full access to almost all machines.
3. Payment and Refund
Q: What methods are accepted?
A: We currently accept in-app purchase.
Q: What to do if the payment cannot go through?
A: Please kindly make sure the payment card is in good status. If it still does not work, please contact your card issuer for more details.
Q: The payment went through, but I never got the gems.
A: Please kindly provide us the transaction information to armswave@outlook.com , and we will check it for you.
4. Shipment and Package Tracking
Q: What shipping addresses are supported?
A: Currently, we only support shipping to U.S addresses. We are working hard to support more countries and will keep our customers posted in the future.
Q: What is the shipping fee for VIP members?
A: Free.
Q: What is the shipping fee for non-VIP members?
A: $10.99 for 2 items, $14.99 for 3 items (3 items are maximum). Non-VIP users need to catch two prizes for the first time shipping.
Q: How to add or update shipping address?
A: Under “Account Information”, you can add and update your shipping address(es). You can have multiple addresses in the profile and choose any for the shipment.
Q: Where the prize package is sent from?
A: All prize packages are sent from U.S.
Q: How long it will take to receive my prizes?
A: After you request prize shipment, it is usually shipped within 2-3 business days and will be delivered within 4-14 days after then. In some scenarios, the item might be out of stock, and it can take up to 3 weeks to restock. In that case, we will keep you posted and ship the item to you immediately once the item is available.(Because of COVID-19, our shipment process is being delayed. Please allow up to 30 days to receive your prize. We are trying our best to fullfil all prize requests in time.)
Q: Can I return the item if I don’t like it and get refund?
A: We are sorry to hear that. Generally, item cannot be returned if there is no qualification issue.
5. After receiving the package
Q: Share photos with others?
A: Please click “Unboxing” in the main page, from where you can show your prize, see others’ photos, and communicate with friends online.
Q: There are item damages in the package.
A: We are sorry to hear that. Please kindly send us some photos and let us know the issue by emailing to armswave@outlook.com within 5 days of your package receival. We will get back to you and try our best to solve the issue for you.
Q: There are missing items in the package.
A: We are sorry to hear that. Please kindly send us some photos and let us know the issue by emailing to armswave@outlook.com within 5 days of your package receival. We will get back to you and try our best to solve the issue for you.
6. Free Gem
Q: How can I get free gems?
A: We give free gems in daily base. Please remember to check your “My Treasure” and obtain your free gems.
7. Refund and Exchange Policy
Q: Can I return my gems and get refund?
A: We are sorry to hear that, but gems that have been bought are non-refundable in general.
Q: Can I exchange my prize?
A: Yes, you can request to exchange your prize with other prize which is with same gem value.
8. Contact support
Q: How Can I contact custom support?
A: Please email to armswave@outlook.com